Dealing with Challenging Suppliers and Customers (3 hours)

Stubborn customers? Those who know everything better than you? Applied tactics and tools from the world of mediation to manage challenging clients. The tools you will acquire in the workshop: identifying the client's style, dialogue according to the client's style, tactics for managing challenging clients, moving from receiving complaints to a process management position, preventing frustrations and misunderstandings Cost: 250 NIS. For panthers 200 NIS