Tue, Sep 10
|Panthera pro ltd
Dealing with Challenging Suppliers and Customers (3 hours)
Stubborn customers? Those who know everything better than you? Applied tactics and tools from the world of mediation to manage challenging clients. The tools you will acquire in the workshop: identifying the client's style, dialogue according to the client's style, tactics for managing challenging clients, moving from receiving complaints to a process management position, preventing frustrations and misunderstandings Cost: 250 NIS. For panthers 200 NIS
זמן ומקום
Sep 10, 2019, 1:00 PM – 4:00 PM
Panthera pro ltd, 19 HaArba'a Street, Tel Aviv-Yafo, Tel Aviv District, ISR
על האירוע
How to deal with challenging customers?
Workshop for the self-employed
Stubborn customers? Those who know everything better than you?
Applied tactics and tools from the world of mediation to manage challenging clients.
The tools acquired in the workshop:
• Identify the customer style in advance
• Manage dialogue according to the customer's style
• Tactics and tools for managing challenging customers
• Moving from the position of receiving complaints to the position of process management
• Prevention of frustrations and misunderstandings
Date: 10.09.2019
Hours: 1 pm-4pm
Price: 250 NIS per participant, 200 NIS for Panthera companies
Location: 19 Arba'a Street, 3rd floor, Middle Tower, space
Work Panthera, Tel Aviv
The workshop is delivered by the panther Michal Yogev - a certified mediator.